Reference in Perpetual Beta - The Sonoma State University Experience

Public Services Coordinator
Sonoma State University Library
Megan Kinney
Instruction & Public Services Librarian
Sonoma State University Library


This poster will share how the reference model at Sonoma State University has changed over the past three years and how it continue to evolve.


Description: Reference service at SSU has transitioned from a traditional reference desk, to co-locating with circulation, to what is now an on-call/roving service. Assessment of existing workflows began in Fall 2011 with a new Public Services Coordinator who then led a pilot study in Spring 2012. The study measured the effects of consolidating circulation and reference, and tested a roving reference program. Based on the results of the pilot and input from Library faculty and staff, the service became on-call in Fall 2012 and roving became more robust in Fall 2013. This tiered public services system is more seamless and creates a more flexible workflow. Assistance is always available, reference interactions have become more satisfying, and patrons receive help at the moment it is needed.

Presentation Materials


Date and time: 
Fri, 04/04/2014 - 5:00pm - 8:00pm